AVIATION GROUND SERVICES COMPANY
IMPROVED ALIGNMENT, CULTURE, ENGAGEMENT
& CUSTOMER SATISFACTION

Client Background

This multi-billion dollar aviation services company contacted TPL to help improve leadership alignment, employee engagement, customer satisfaction, safety and culture with the goal of better financial performance.  

Our Solution

After conducting an in-depth organizational assessment, TPL designed and executed a comprehensive 12-month leadership development program for the client and a major airline partner.

Our Process

Risk Management Plan

Risk Management Plan

Create an operational risk management plan.

Planning Process

Planning Process

Develop standard planning process, preventative maintenance plan, and standardize company policies and procedures across all job sites.

Gather Data

Gather Data

Introduce a survey using psychometric data to gather information.

Alignment & Dissemination

Alignment & Dissemination

Develop agile-style daily standups on the job site to create alignment and disseminate information.

Coach & Mentor

Coach & Mentor

Mentor and coach foreman on leadership techniques using CDT principles.

10 percent increase in location performance scores

Results

TPL’s results transformed the lowest-performing airport into a top-performer based on Gallup Q12 scores.

  • Site mean improved by 10% year-over-year
  • Overall employee satisfaction improved 8% year-over-year
  • The program improved perceived recognition by employees by 31%.

The airports directly impacted by the program improved dramatically while others (not involved) decreased by up to 23% in overall satisfaction.

The implementation and use of TPL’s employee engagement platform improved retention and the ability to place less-engaged employees in better-suited roles – all of which drove significant cost savings.

8 percent employee satisfaction improvement

Let’s Talk.

[email protected]

619.738.1146








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