Create an operational risk management plan.
— OUR PROCESS —
— RESULTS —
TPL’s results transformed the lowest-performing airport into a top-performer based on Gallup Q12 scores.
The airports directly impacted by the program improved dramatically while others (not involved) decreased by up to 23% in overall satisfaction. The implementation and use of TPL’s employee engagement platform improved retention and the ability to place less-engaged employees in better-suited roles – all of which drove significant cost savings.
► Site mean improved by 10% year-over-year.
► Overall employee satisfaction improved 8% year-over-year.
► The program improved perceived recognition by employees by 31%.