— AIRLINE & AVIATION GROUND SERVICES COMPANY —

IMPROVED ALIGNMENT, CULTURE, ENGAGEMENT & CUSTOMER SATISFACTION

CLIENT BACKGROUND

In partnership with a major airline, this multi-billion dollar aviation services company contacted TPL to help improve leadership alignment, employee engagement, customer satisfaction, safety and culture with the goal of better financial performance.

OUR SOLUTION

After conducting an in-depth organizational assessment, TPL designed and executed a comprehensive 12-month leadership development program for the client and a major airline partner.

— OUR PROCESS —

  • Risk Management Plan

    Create an operational risk management plan.

  • Planning Process

    Develop standard planning process, preventative maintenance plan, and standardize company policies and procedures across all job sites.

  • Gather Data

    Introduce a survey using psychometric data to gather information.

  • Alignment & Dissemination

    Develop agile-style daily standups on the job site to create alignment and disseminate information.

  • Coach & Mentor

    Mentor and coach foreman on leadership techniques using CDT principles.

— RESULTS —

TPL’s results transformed the lowest-performing airport into a top-performer based on Gallup Q12 scores.

The airports directly impacted by the program improved dramatically while others (not involved) decreased by up to 23% in overall satisfaction. The implementation and use of TPL’s employee engagement platform improved retention and the ability to place less-engaged employees in better-suited roles – all of which drove significant cost savings.

► Site mean improved by 10% year-over-year.

► Overall employee satisfaction improved 8% year-over-year.

► The program improved perceived recognition by employees by 31%.

VIEW ALL OUR SUCCESS STORIES

LET’S TALK!

Free Consultation

[email protected] 619.738.1146

Our mission is to inspire organizations to achieve company-wide alignment, a shared vision, and winning results through a culture-driven approach to leadership, change management, and business transformation. We do this through our high-impact keynotes, workshops, and leadership development programs.

We would love to be your partner in delivering solutions that improve leadership, culture, and employee engagement. Fill out this form to learn more, check date availability, or book us for an upcoming event.

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