Client Background
Our client lacked standard planning processes and leadership development. There were challenges relating to communication between senior management and executives, which lead to retention issues; the turnover average was less than two years. Additionally, our client experienced significant performance issues regarding project completion which affected sales and revenue requirements.
Our Solution
Perform an extensive, five-day assessment of a single pilot business unit (global customer service team) to understand their culture, strengths, weaknesses, and create a multi-faceted plan based on findings.