Global Technology Firm Success Story

Client Background

Our client lacked standard planning processes and leadership development. There were challenges relating to communication between senior management and executives, which lead to retention issues; the turnover average was less than two years. Additionally, our client experienced significant performance issues regarding project completion which affected sales and revenue requirements.

Our Solution

Perform an extensive, five-day assessment of a single pilot business unit (global customer service team) to understand their culture, strengths, weaknesses, and create a multi-faceted plan based on findings.

Our Process

Assessment

Assessment

5-day business unit assessment of the pilot business unit.

Analyze Data

Analyze Data

Provide internal structure per client specifications, addressing and delivering on needs for structure, discipline, training, documented systems, and timely and accurate financial and operational data.

Strategic Development Sessions

Strategic Development Sessions

4-day strategic development sessions to outline mission, vision, and objectives using our goal-setting methodology to determine key points that will impact efficiency.

Planning Workshop Facilitation

Planning Workshop Facilitation

Facilitate 18, four-hour planning workshops to map out the first quarter and identify key objectives to be accomplished over that time period.

Coach & Mentor Program

Coach & Mentor Program

Provide coaching and mentorship for weekly execution calls to facilitate, manage expectations, and develop leaders in the process.

Results

The implementation of the OKR methodology showed a reduction in time required to plan and execute against baseline data by 70% and resulted in a cost savings of 88% per project.

  • 2,592 labor hours saved over baseline for 18 projects, which equaled a cost-saving of $166,032 or 13,593% per project over its three-month period.
  • Internal employee engagement surveys increased from 3.2 to 3.7 in the first quarter, demonstrating a higher level of engagement and motivation.
  • Identified loss of 1.88 million lost labor hours per month due to meeting inefficiencies and culture issues standard in the tech industry.
  • Post-first-quarter sales for single key project demonstrated a 2X increase in the sales pipeline.

Let’s Talk.

events@takingpointleadership.com

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