5-day business unit assessment of the pilot business unit.
Our client lacked standard planning processes and leadership development. There were challenges relating to communication between senior management and executives, which lead to retention issues; the turnover average was less than two years. Additionally, our client experienced significant performance issues regarding project completion which affected sales and revenue requirements.
Perform an extensive, five-day assessment of a single pilot business unit (global customer service team) to understand their culture, strengths, weaknesses, and create a multi-faceted plan based on findings.
► 2,592 labor hours saved over baseline for 18 projects, which equaled a cost-saving of $166,032 or 13,593% per project over its three-month period.
► Internal employee engagement surveys increased from 3.2 to 3.7 in the first quarter, demonstrating a higher level of engagement and motivation.
► Identified loss of 1.88 million lost labor hours per month due to meeting inefficiencies and culture issues standard in the tech industry.
► Post-first-quarter sales for single key project demonstrated a 2X increase in the sales pipeline.
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