Defining, measuring and improving employee engagement has been a hot subject garnering a ton of attention over the past 20 years as new generations enter the workforce seeking new opportunities and upward mobility. And while there still seems to be a lack of clarity on the exact definition, there is a general consensus that it’s a combination of the employee’s emotional connection to their work and the level of effort they give in their job function.
Most organizational leaders and managers understand (and agree) that engagement has a direct impact on company performance and profitability, but few have moved the needle far on improvement. Why? Generally speaking, not enough leaders take the time to prioritize engagement, measure it, respond to the data and put formal programs in place to improve it. At TakingPoint Leadership we agree engagement is a direct result of leadership behaviors and culture – for better or worse.
In the video below, Brent Gleeson, founder and CEO of TakingPoint Leadership gives us his top ten ways to improve engagement, customer and employee retention and profitability.
You can find Brent Gleeson’s full article on Forbes, The Top 10 Ways To Improve Employee Engagement For Better Results.